Privacy Policy

Natural Balance respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services, book a session or participate in our workshops and courses.

We aim to collect only the information we need and to handle it responsibly and transparently.

What Information We Collect

What information do we collect?

Depending on how you interact with Natural Balance, we may collect:

Contact Information

Name
Email address
Telephone number
Address or location where relevant

Booking and Enquiry Information

Your preferred service
Appointment or booking details
Information you provide when contacting us
Your correspondence with Natural Balance

Wellbeing Information

If you voluntarily provide information about your health, wellbeing, circumstances or reasons for seeking a complementary therapy, we may receive this information as part of an enquiry, consultation or booking.

Please only provide information that is necessary and relevant to your enquiry or requested service.

Website Information

We may also collect technical information such as:

IP address
Browser type
Device information
Pages visited
Website usage information
Cookie and analytics information

The exact information collected depends on the website's technical setup.

How We Collect Your Information

How information reaches us

We may collect information when you:

Submit an enquiry form
Contact us by email
Contact us by telephone
Book a session
Register for a workshop or course
Communicate with us about an appointment
Subscribe to communications, if offered
Browse or interact with our website

We may also receive information through third-party booking, payment or website services used to operate Natural Balance.

How We Use Your Information

Why do we use your information?

We may use your personal information to:

Respond to enquiries
Arrange and manage appointments
Provide requested services
Communicate with you about your booking
Organise workshops and courses
Respond to questions or requests
Maintain appropriate business records
Process payments where applicable
Improve our website and services
Protect the security of our website and systems
Meet legal or regulatory obligations

We will only use your information for appropriate purposes and will not collect more information than is reasonably necessary for those purposes.

Our Lawful Basis

How we are legally allowed to use your information

Depending on the circumstances, Natural Balance may rely on one or more of the following lawful bases:

Contract

Where processing is necessary to arrange or provide a service you have requested.

Consent

Where you have given consent for a specific purpose, such as certain optional communications.

Legitimate Interests

Where processing is necessary for legitimate business purposes and your interests and fundamental rights do not override those interests.

Legal Obligation

Where we need to process information to comply with a legal requirement.

Wellbeing & Health Information

Information relating to wellbeing

Natural Balance may receive information about your health or wellbeing if you choose to provide it when enquiring about or receiving a service.

Some health information may be considered special category data under UK data protection law and therefore requires additional protection and an appropriate legal condition for processing.

We will:

Only request information that is relevant and necessary
Handle such information confidentially
Limit access to people who need it
Keep it secure
Retain it only for as long as necessary
Not use it for unrelated purposes without an appropriate legal basis

Where explicit consent is relied upon for special-category information, that consent must be specific, informed and expressly given.

Sharing Your Information

Who may receive your information?

We do not sell your personal information.

Where necessary, information may be shared with trusted service providers who help us operate Natural Balance, such as:

Website hosting providers
Website form providers
Booking or appointment platforms
Payment providers
Email providers
IT or technical support providers
Professional advisers
Legal or regulatory authorities where required

Where information is processed outside the UK, appropriate safeguards will be used in accordance with applicable data protection law.

How Long We Keep Information

How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting or reporting requirements.

Different types of information may be retained for different periods.

Enquiry Information

Kept for as long as necessary to respond to your enquiry and manage the relationship.

Booking / Client Information

Kept for as long as necessary to provide services and meet applicable legal or record-keeping requirements.

Marketing Information

Kept until you withdraw your consent or otherwise request removal, where consent is the applicable basis.

Keeping Your Information Safe

How we protect your information

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Unauthorised disclosure
Alteration or destruction

Access to personal information is limited to those who need it for legitimate business purposes.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Cookies

Cookies & Website Analytics

Our website may use cookies and similar technologies to make the website function correctly, understand how visitors use the website and improve the user experience.

Some cookies may be strictly necessary for the website to operate.

Other cookies, such as certain analytics or tracking cookies, may require your consent depending on how they are used.

The cookies used on the website will be managed in accordance with applicable data protection and cookie laws.

Your Rights

Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law including:

Right of Access

You can ask for a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete information.

Right to Erasure

You can ask us to delete your personal information in certain circumstances.

Right to Restriction

You can ask us to restrict how we use your information in certain circumstances.

Right to Object

You may have the right to object to certain types of processing.

Right to Data Portability

In certain circumstances, you may ask for information you provided to be transferred to another organisation.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent.

Your rights depend on the particular circumstances and the lawful basis being used.

How to Exercise Your Rights

Want to make a request?

Email:
naturalbalance2026@proton.me

Or write to:

Natural Balance
134 Bannings Vale
Saltdean
Brighton
BN2 8DJ

Please provide enough information for us to understand your request and verify your identity where necessary.

Third-Party Links

Links to Other Websites

Our website may contain links to external websites or services.

Natural Balance is not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Children's Information

Children's Privacy

Our website is not specifically directed towards children.

Where services involve children or information relating to children, Natural Balance will ensure that appropriate privacy information, consent arrangements and safeguarding procedures are in place.

Changes to This Policy

Keeping This Policy Up to Date

We may update this Privacy Policy from time to time to reflect changes to:

Our services
The website
How we process information
Legal or regulatory requirements

When we make changes, we will update the “Last updated” date at the top of this page.

Complaints

Have a Concern?

If you have concerns about how Natural Balance handles your personal information, please contact us first: